The shared mailbox will now be listed below your other mailboxes in the Mailbox Navigation pane on the left. Your department might request a shared mailbox and designate a few. To add a shared mailbox in Outlook 2016, you must first be granted permission to access that shared mailbox. Like any Exchange account, a shared mailbox grants access to email, calendar, and contacts. To add a shared mailbox:Īdding a departmental/shared mailbox will add it to the list below your mailbox in the Outlook WebApp.ġ) In the Mailbox Navigation pane on the left right click on FoldersĢ) Choose Add shared folder from the drop down choicesģ)Enter the name of the mailbox you wish to have added then select Add Despite its name, a shared mailbox provides access to more than just email. Managing a departmental/shared email account includes creating automatic replies or changing rules.ġ) To the top right click on your initials and choose Open another mailbox from the drop down menuĢ) Type the Email Account Name into the field and click OpenĤ) Select the gear/settings icon on the top right and choose View All Outlook Settings to change Rules and Automatic Replies. Log onto and choose Outlook from the list of available applications. To Manage a departmental/shared email account, including creating automatic replies or changing rules, you will need to access the mailbox from the Microsoft 365 WebApp.
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